Your digital employee
Meet Vera. She reads every call, email and trip.
Vera works every shift. She reviews each call and email as it happens, checks it against the booking, tells the right person in minutes, follows up before a customer drifts away, and has your morning briefing ready before you are.
- Every call and email reviewed, day and night
- Trips checked against what was asked
- Alerts to the right person in minutes
- Follow-ups drafted for customers who are waiting or slipping away. You send them from your own email.
Good morning. I read all 303 calls and emails since yesterday. Two customers need a call before 10, and I drafted both follow-ups for you.
- Reads every call, email and trip, day and night
- Tells the right person in minutes when something could cost you a client
- Follows up with customers who are waiting or slipping away. She drafts it, you send it from your own email. New
- Briefs you every morning on what needs you
One employee, every shift
Never off, never behind, never guessing.
Morning briefing
Your day starts already knowing.
Before you sit down, the morning briefing is in your inbox at the hour you pick. Your digital employee has read every call and email from the last 24 hours and starts with the few things that need you, in plain language.
- Counts for inbound calls, outbound calls, emails and flagged items
- Start here: the one item that matters most
- Listen to the briefing on the drive in
Start here
Retention risk A booker at a law firm mentioned a rideshare app after a late pickup. Call her before 10.
Callbacks
Three callers nobody reached yesterday, with numbers and their last trip.
Alerts
When something goes wrong, the right person knows in minutes.
Each call and email is checked as it arrives, day or night. When it matches one of your alerts, one email goes to the person who should handle it, with everything they need on one card.
- Who called, who handled it, and the reservation
- Open in TeleServ, or listen to the call right there
- Was this worth your attention? Every answer tunes the alerts
Harbor Car
Hi Morgan,
A corporate booker may be about to leave.
Retention riskLate pickupToday, 8:14 pm
SummarySecond late car this month. She said she will try a rideshare app for Thursday unless someone calls her. Leo apologized but did not offer a callback.
Conversations
Every call and email in one place, as one conversation.
Conversations puts calls and emails side by side, linked to the trip they are about. Search a name or a few digits of a number, filter by what you care about, and read or hear any of it without leaving the page.
Dana, 0:04This is the second time this month the car was late. Twenty five minutes tonight.
Leo, 0:12I’m so sorry about that. The driver hit traffic on the bridge.
Dana, 0:19Honestly, I might just book a rideshare app for Thursday.
Leo, 0:26I understand. Is there anything else I can help with?
What happened. A repeat booker is close to leaving. No callback or waiver was offered, and Thursday’s airport trip is at risk.
Trips and sales inbox
What was asked, checked against what was booked.
TeleServ reads your reservation system and matches every call and email to its trip. When the two disagree, you hear about it before the car leaves. Quote requests are tracked the same way, so nobody waits on a price.
- Field by field: passenger, date, time, vehicle, address
- Every call and email about a trip, in time order
- A sales inbox of quotes nobody answered, and for how long
Follow-ups
Follow up before a customer drifts away.
Vera notices who is waiting and who is slipping, and writes the next step for you: the follow-up, the escalation, the coaching note. You read it, change what you like, and send it from your own email.
Dana, I’m sorry tonight’s car was late again. That is not the service you should get from us. I have waived tonight’s ride, and I will confirm Thursday’s airport pickup with you myself tomorrow morning.
Your team picks who they work with
Vera, James, Sofia, Marcus or Amara.
Every company chooses the name and face of its digital employee. The work is the same: read everything, tell the right person, follow up, brief you every morning.
See it on your own calls and emails.
A trial starts the day you connect. Your first briefing arrives the next morning.