An always-on assistant for your phones
Catch the client you’re about to lose, on the call you never heard.
TeleServ listens to every call, flags customer risks, and turns them into actionable coaching that makes your team better.
Your agents still answer the phone. Nothing replaced, everyone improved.
VeraActive nowHead of Customer Retention · reviewed 41 of 41 calls today
Vera’s takeAcknowledge the delay, offer the waiver before they ask, and lock in the next ride. Reach them today while it’s still fixable.
The problem
Your best client didn’t complain. They just stopped calling.
Somewhere in yesterday’s calls, a customer was frustrated, a driver ran late, or someone said they’d just take a rideshare instead.
You’ll never hear it. There are too many calls and not enough hours, and the people on the phones are busy taking the next one. Spot-checking a handful by hand catches maybe two in a hundred.
How it works
An assistant that listens to everything, so you don’t have to.
Three jobs, running quietly in the background of every call your team takes.
Every call, reviewed.
TeleServ reviews 100% of your calls automatically and alerts you the moment a customer is unhappy, at risk of leaving, or names a competitor, while you can still save it.
Turn real calls into better agents.
Every call becomes specific, kind feedback tied to what actually happened, so your team improves at the things that matter, without you sitting through hours of recordings.
Teach it your business.
Set the words and moments that matter to you, tune your own alerts, and build the policies and playbook your industry never had, drafted from your own calls, in your own voice.
From heard to handled
It doesn’t just flag the call. It helps you fix it.
Most tools hand you a dashboard and walk away. TeleServ turns each call into work that’s already drafted and ready to go. Nothing leaves without your say-so.
Reach the customer
Vera drafts the apology or follow-up in your voice, shaped by what happened and your own best practices. You read it, approve it, and it sends from your own inbox.
You approve every sendEscalate internally
Hand the call to the right reservationist or manager with the situation already summarized. They get a one-click way to mark it solved once it’s handled.
Summarized for themCoach and train
The agent gets specific feedback: what they did, and how to handle it next time. It lands on their scorecard, rolls into the weekly digest, and teaches TeleServ the standards it holds every future call to, even drafting the playbook your industry never wrote down.
Feedback that becomes policyUpdate the record
When a call shows a wrong number or a stale detail, TeleServ emails the right person to fix the profile, so the next call goes right.
Nothing falls throughWhy TeleServ
We don’t answer your phones. We make the people who do unbeatable.
Replace the humans
AI bots that talk to your customers instead of your team. Cheaper calls, colder relationships, and you lose the human touch your clients chose you for in the first place.
Back the humans
Your people stay on the phone. TeleServ is the ear behind them, catching what slips, coaching what counts, and protecting every relationship you’ve spent years building.
“We stopped losing clients we didn’t even know were unhappy. Now the whole team knows what great sounds like.”
Questions
The honest answers.
Is this an AI that answers my phones?
No. Your team answers every call, exactly like today. TeleServ listens in the background, then tells you what mattered and how to coach it. We back your people, we don’t replace them.
Do I need a QA team or technical setup?
No. TeleServ is built for owners, not IT departments. It connects to your phone system and starts reviewing calls, with nothing for your team to run and no dashboards to babysit.
How is this different from the big call-analytics tools?
Those are built for enterprise sales floors and 500-seat call centers, priced and staffed to match. TeleServ is built for the owner of a business that runs on the phone, and for industries that never had a playbook to begin with.
What about my customers’ privacy?
Your calls stay yours. TeleServ uses them only to give you alerts and coaching for your own business, never to train anything shared, and never exposed to anyone outside your team.
How fast will I see value?
The first briefing lands on day one. Most owners find a call they would have wanted to know about in the first week, the kind that used to slip by unheard.
See it on your own calls
Find out what your calls have been telling you.
Tell us about your business and we’ll set up a short call, with a look at what TeleServ hears in a real day.