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Product tour, about four minutes

One day with TeleServ, from the briefing to the fix.

Follow a real kind of day at a car service: what lands in your inbox, how one problem is caught across a call, an email and a booking, and what your team gets out of it by Friday.

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Morning briefing

Your day starts already knowing.

Before you sit down, the morning briefing is in your inbox at the hour you pick. Your digital employee has read every call and email from the last 24 hours and starts with the few things that need you, in plain language.

  • Counts for inbound calls, outbound calls, emails and flagged items
  • Start here: the one item that matters most
  • Listen to the briefing on the drive in
Vera at TeleServYour morning briefing: 5 things need you
FT
Reservation feedTrip 48219 confirmed
Good morning. Here is yesterday.Vera, your digital employee. Calls and emails, Tuesday.
148Inbound calls
91Outbound calls
64Emails
5Flagged

Start here

Retention risk A booker at a law firm mentioned a rideshare app after a late pickup. Call her before 10.

Callbacks

Three callers nobody reached yesterday, with numbers and their last trip.

Alerts

When something goes wrong, the right person knows in minutes.

Each call and email is checked as it arrives, day or night. When it matches one of your alerts, one email goes to the person who should handle it, with everything they need on one card.

  • Who called, who handled it, and the reservation
  • Open in TeleServ, or listen to the call right there
  • Was this worth your attention? Every answer tunes the alerts
Harbor Car: Retention risk from a corporate booker, Dana WhitfieldMentioned a rideshare app after a late pickup

TeleServHarbor Car

Hi Morgan,

A corporate booker may be about to leave.

Retention riskLate pickupToday, 8:14 pm

CallerDana WhitfieldLaw firm, booker
Handled byLeoOvernight desk
Reservation48213Thu, airport

SummarySecond late car this month. She said she will try a rideshare app for Thursday unless someone calls her. Leo apologized but did not offer a callback.

Open in TeleServListen to the call
Was this worth your attention?

Conversations

Every call and email in one place, as one conversation.

Conversations puts calls and emails side by side, linked to the trip they are about. Search a name or a few digits of a number, filter by what you care about, and read or hear any of it without leaving the page.

Dana WhitfieldLate pickup, mentioned a rideshare app
Risk
Front desk, hotelPlease confirm the 5:30 pickup
Reply due 38 min
Executive assistantBooked a three day roadshow
Handled well
Wedding plannerQuote for three vehicles in June
Quote
Stranded passengerTold four hours without checking
Promise
3:12

Dana, 0:04This is the second time this month the car was late. Twenty five minutes tonight.

Leo, 0:12I’m so sorry about that. The driver hit traffic on the bridge.

Dana, 0:19Honestly, I might just book a rideshare app for Thursday.

Leo, 0:26I understand. Is there anything else I can help with?

What happened. A repeat booker is close to leaving. No callback or waiver was offered, and Thursday’s airport trip is at risk.

Trips and quotes

What was asked, checked against what was booked.

TeleServ reads your reservation system and matches every call and email to its trip. When the two disagree, you hear about it before the car leaves. Quote requests are tracked the same way, so nobody waits on a price.

  • Field by field: passenger, date, time, vehicle, address
  • Every call and email about a trip, in time order
  • Quotes nobody answered, and for how long
Trip 48213, Alvarez, hotel to airport1 difference
Asked on the callBooked
PassengerMr. AlvarezAlvarez, R.
DateWednesdayWed, Oct 15
Pickup5:30 am6:00 am×
VehicleSedanSedan
Drop-offAirport, terminal BAirport, B
Quotes waiting3 open
Wedding shuttle, three vehiclesBy email
11:42:00
Corporate offsite, two daysBy phone
4:15:00
Airport transfer, family of fiveBy phone
0:21:00

Actions

From problem to action in one click.

Every flagged moment comes with the next step already written, addressed to the right person from your directory. You read it, change what you like, and approve it. Nothing leaves without you.

Email to Dana WhitfieldDraft, waiting for you
To Dana Whitfield, law firmSubject About tonight, and Thursday

Dana, I’m sorry tonight’s car was late again. That is not the service you should get from us. I have waived tonight’s ride, and I will confirm Thursday’s airport pickup with you myself tomorrow morning.

Customers

Every customer, watched. Friction shows before the churn call.

Each account gets a health read from real calls, emails and trips. You see who is booking less, who has complained twice, and who is quietly going somewhere else, while there is still time to call them.

Law firm

Corporate account, 14 bookers

Going quiet
11trips this week
2complaints
1unanswered

Trips down by half in four weeks. Two complaints about late pickups.

Hotel downtown

Concierge desk

Watch
28trips this week
0complaints
3unanswered

Steady trips, but three confirmations went unanswered this month.

Investment bank

Corporate account, 31 bookers

Healthy
58trips this week
0complaints
0unanswered

Booking more every week. The roadshow team is a new booker.

Scorecards and policies

Coaching that actually reaches the team.

Every agent gets a scorecard from their own calls and emails, checked against the policies you wrote. Coaching notes land on it, and every Friday each person gets a short summary: wins first, then one thing to work on.

  • Policy adherence and customer handling, scored weekly
  • Policies drafted from your best calls, acknowledged by staff
  • A Friday summary in each person’s inbox
86this week
Dana, reservationsUp 4 from last week
Policy adherence91
Customer handling82
One thing to work on

Two late-pickup calls ended without a new time you checked. Listen to Tuesday 8:14 pm

Driver contact numbersActive

Never give a caller a driver’s personal number. Offer to relay the message.

Acknowledged by staff18 of 20

AI training

Teach it your business, in plain words.

Tell TeleServ what to watch for the way you would tell a new manager. Teach it your account names, vehicle types and competitors. It learns from every rating, and nothing changes until an admin says yes.

Add something to watch for
Retention risk Promise made Complaint Competitor mentioned
Names it knows
SprinterEscaladeMeet and greetTerminal BRoadshowAccount 2201

Connections

Runs on the systems you already have.

No new hardware, nothing for your team to learn, nothing your customers notice. You connect three things from one setup page, and the first briefing arrives the next morning.

Phone systemRingCentral, Zoom Phone, Sangoma
MailboxGmail, Outlook or a forwarding address, read-only
Reservation systemFASTTRAK or reservation feed emails
TeleServReads everything
Morning briefingIn your inbox at the hour you pick
AlertsTo the right person, in minutes
The appConversations, trips, team, customers

See it on your own calls and emails.

A trial starts the day you connect. Your first briefing arrives the next morning.

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