Law firm
Going quietCorporate account, 14 bookers
11trips this week
2complaints
1unanswered
Trips down by half in four weeks. Two complaints about late pickups.
Analytics
Know how the business is really doing.
Trips, top companies, passengers, agents, affiliates, calls and emails in one place, compared with last year. Ask anything in plain words, save the answer as a report, and open it in Excel.
- Trips per month against last year, and your top companies
- Passengers who stopped riding, and what went wrong on trips
- Agents, affiliates, calls and emails, side by side
- Ask in plain words, save it as a report, export to Excel
AnalyticsLast 12 months
Ask in plain words: how are agents doing, which affiliate runs late, what are calls about
1,284Trips, last 90 daysUp 12% on last year
38Companies bookingUp 4
9Passengers stopped ridingWorth a call
4%Trips with a late pickupUp from 3%
Trips per monthThis yearLast year
Top companiesLast 90 days
Investment bank212Up 18%
Hotel downtown140Same
Law firm96Down 41%
Ask anything
Ask in plain words. Get the answer and the table.
Which affiliate runs late? Which companies booked fewer trips? What are most calls about? Type the question the way you would ask a manager. Save the answer as a report to open again, or take the table to Excel.
- Questions about trips, companies, passengers, agents, affiliates, calls and emails
- Every answer comes with its table
- Saved reports open again without asking twice
- Export any answer to Excel
AskAffiliates
Which affiliate was late most often?
Over the last 90 days, Harbor Livery was late on 6 of 41 farm-outs, more than any other partner. Metro Black Car was late twice on 38.
AffiliateFarm-outsLate
Harbor Livery416
Metro Black Car382
Bayside Sedans170
Save as a reportExport to Excel
Who are our top 10 companies this year?Which passengers stopped riding?What are most calls about?
Five views
Everything that tells you how the business is doing.
Customers and tripsTrips per month, top companies, passengers who stopped riding, and what went wrong on trips.
AgentsEach person’s score and the team’s, and whose score moved.
AffiliatesFarm-outs to your partners and how often each one ran late.
Calls and emailsVolume, what calls are about, tone, and complaints.
Saved reportsThe questions you asked and kept, one click to open again.
Customer health
See who is slipping before they leave.
Each account gets a health read from real calls, emails and trips. You see who is booking less, who has complained twice, and who is quietly going somewhere else, while there is still time to call them.
Hotel downtown
WatchConcierge desk
28trips this week
0complaints
3unanswered
Steady trips, but three confirmations went unanswered this month.
Investment bank
HealthyCorporate account, 31 bookers
58trips this week
0complaints
0unanswered
Booking more every week. The roadshow team is a new booker.
See it on your own calls and emails.
A trial starts the day you connect. Your first briefing arrives the next morning.